Vendor Details
VidyoPlatform and VidyoConnect (Healthcare Edition)
- By
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Vidyo Inc.
- Modality
- Video
- Status
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Verified
- Verification Date
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2021-August-18
- Product Version
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VidyoConnect™ for Desktop Rel: 22.5.2
- Verification standard version
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2.0
Solution Provider Details
- Web Site URL
- https://www.vidyohealth.com/
- Year Business Started
-
2020
Accessibility Information
- Published Accessibility Report
- Accessibility report not available
- Supported Features
- Avoids using colour alone to convey meaning (example: uses symbols to show out of range results, not just red-coloured text) , Closed captions (auto generated, manual, or third-party) , Dark or high contrast modes , Keyboard accessibility , Multi-pinning , Multi-spotlight , Screen reader support
Third Party Information
Recommended Requirements
Vendors need to meet all mandatory requirements in the standard to become Verified. Recommended requirements are additional requirements that health service providers may find beneficial for their clinical practices. Below is a list of recommended requirements that this solution meets. Recommended requirements are based solely on vendor’s information provided to Ontario Health and not verified or validated by Ontario Health.
VidyoPlatform and VidyoConnect (Healthcare Edition)
-
Solutions should have web and user interfaces that provide accessibility to Ontarians with disabilities; and comply with the Accessibility for Ontarians with Disabilities Act (AODA).
Solutions will support Canada’s official languages of English and French. Clinicians should be able to use (read, write, and edit) information in the chosen language.
The Solution Provider’s website can also be read in chosen language, including but not limited to training materials and release notes.Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).
Examples:
- FOB + PIN
- Password + Security question
- Password + Authentication app
- Authenticator + SMS/Phone call
Solutions may allow clinicians to enable a waiting room. This allows clinicians to control when participant(s) join the synchronous video event. Solutions should enable a scheduled video visit to be integrated into the external calendaring systems of other clinicians (e.g., HIS, EMR, Outlook).
An audio visit may be an acceptable alternative if insufficient bandwidth is available to support a video visit.
Solutions should allow different audio and video sources to be used during an event. For example, the clinician could use a standard webcam and a hand-held exam camera in the same event.
This data could include:
- Negotiated media codecs
- Role of each participant (host, guest) in the event.
- Performance data such as packet loss, jitter.
A common issue that would require investigation is degraded video and audio during a video visit.
H.323 ID, E.164 or SIP URI.
Solutions will allow patients and caregivers to perform equipment (i.e., audio and/or video) and connectivity tests (i.e., Wi-Fi) and send reports to clinics prior to virtual visits.
Solutions will enable patients to import a scheduled event into their calendaring systems (e.g., Google calendar, iCal, Outlook, etc.). Solutions will enable patients to forward a scheduled event to caregivers to participate in the event.
Enables health care organizations and clinicians to launch a secure video visit.
Supported Interoperability Protocols:
H.323, SIP, WebRTC
Audio Protocols:
G.711(a/µ), G.719, G.722, G.722.1, G.722.1 Annex C, Siren7™, Siren14™, G.729, G.729A, G.729B, Opus, MPEG-4 AAC-LD, Speex, SILK, AAC-LC
Video Codecs:
H.261, H.263, H.263++, H.264 (Constrained Baseline Profile, Baseline Profile and High Profile), H.264 SVC (UCIF Profiles 0, 1)
VP8, VP9
Content Sharing:
H.239 (for H.323)
BFCP (for SIP)
VP8, VP9 (for WebRTC high framerate)
Firewall Traversal:
H323 – H.460.17, H.460.18, H.460.19
SIP/WebRTC: STUN, TURN, ICEIP Address.
IP Address.
IP Address.
Participant's name, date of birth, gender, and unique identifier i.e., Health card number
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/content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/2-1-10, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/2-1-15, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/2-1-17, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/2-1-18, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-10, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-11, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-12, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-13, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-14, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-15, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-16, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-17, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-18, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-3-1, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-3-2, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-4, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-5, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-6, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-7
Last Updated: June 23, 2025