Vendor Details
VirtualCare
- By
-
Think Research Corporation
- Modality
- Secure Messaging , Video
- Status
-
Verified
- Verification Date
-
2021-November-18
- Product Version
-
V 2.28.0
- Verification standard version
-
2.0
Solution Provider Details
- Full Address
-
315 King Street East,Suite 500,Toronto,ON,N2H 2V5,CA
- Year Business Started
-
2021
Accessibility Information
- Published Accessibility Report
- Accessibility report not available
Third Party Information
- Video Secondary Vendor
-
Amazon Chime
- Secure Messaging Secondary Vendor Name
-
Google Cloud Platform
Recommended Requirements
Vendors need to meet all mandatory requirements in the standard to become Verified. Recommended requirements are additional requirements that health service providers may find beneficial for their clinical practices. Below is a list of recommended requirements that this solution meets. Recommended requirements are based solely on vendor’s information provided to Ontario Health and not verified or validated by Ontario Health.
VirtualCare
-
Virtual visit solutions will allow providers to send surveys to patients in order to:
- Administer certain types of clinical questionnaires prior to an encounter (e.g., relating to mental health, child development, post-operative care)
- Support quality improvement efforts and patient experience reporting (e.g., at the end of a virtual care encounter)
Solutions will support Canada’s official languages of English and French. Clinicians should be able to use (read, write, and edit) information in the chosen language.
The Solution Provider’s website can also be read in chosen language, including but not limited to training materials and release notes.Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).
Examples:
- FOB + PIN
- Password + Security question
- Password + Authentication app
- Authenticator + SMS/Phone call
An audio visit may be an acceptable alternative if insufficient bandwidth is available to support a video visit.
Solutions should allow different audio and video sources to be used during an event. For example, the clinician could use a standard webcam and a hand-held exam camera in the same event.
Solutions should allow other care team members to join in a secure messaging visit. This can include reading or creating messages.
Physicians participating in the provincial pilot identified this feature as important in order to confirm that medical advice has been received before a visit can be completed.
IP Address.
IP Address.
Participant's name, date of birth, gender, and unique identifier i.e., Health card number
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/content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/2-1-14, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/2-1-15, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/2-1-17, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/2-1-18, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-12, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-13, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-14, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/4-2-10, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/4-2-12, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-3, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-4, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-6, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-7, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-8
Last Updated: June 23, 2025