Vendor Details
OTN eVisit
- By
-
Ontario Health
- Modality
- Video
- Status
-
Verified
- Verification Date
-
2022-October-13
- Product Version
-
4.9
- Verification standard version
-
2.0
Solution Provider Details
- Full Address
-
438 University Avenue,Toronto,ON,M5G 2K8,CA
- Web Site URL
- https://otn.ca/providers/organizations/evisit/
- Year Business Started
-
2019
Accessibility Information
- Published Accessibility Report
- Contact your vendor to request an accessibility report
- Supported Features
- Avoids using colour alone to convey meaning (example: uses symbols to show out of range results, not just red-coloured text) , Closed captions (auto generated, manual, or third-party) , Dark or high contrast modes , Keyboard accessibility , Multi-spotlight , Online booking , Screen reader support
Third Party Information
- Video Secondary Vendor
-
Pexip Infinity Connect
Recommended Requirements
Vendors need to meet all mandatory requirements in the standard to become Verified. Recommended requirements are additional requirements that health service providers may find beneficial for their clinical practices. Below is a list of recommended requirements that this solution meets. Recommended requirements are based solely on vendor’s information provided to Ontario Health and not verified or validated by Ontario Health.
OTN eVisit
-
Solutions should have web and user interfaces that provide accessibility to Ontarians with disabilities; and comply with the Accessibility for Ontarians with Disabilities Act (AODA).
Solutions should not automatically trigger claims submission for all completed virtual visits.
Solutions can assist clinicians to identify virtual visits that are eligible for claims (e.g., offering a “billable” vs “nonbillable” flag).
Virtual visit solutions will allow providers to send surveys to patients in order to:
- Administer certain types of clinical questionnaires prior to an encounter (e.g., relating to mental health, child development, post-operative care)
- Support quality improvement efforts and patient experience reporting (e.g., at the end of a virtual care encounter)
Solutions should integrate with provincial provider identity and access management services and Ontario Identity Access Management (ONEID) using latest standards (e.g., OAuth).
Once available, solutions should integrate with the provincial patient digital Identity Authentication and Authorization (IAA) services.
Future versions of the standard will provide further guidance.Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).
Examples:
- FOB + PIN
- Password + Security question
- Password + Authentication app
- Authenticator + SMS/Phone call
Solutions should enable a scheduled video visit to be integrated into the external calendaring systems of other clinicians (e.g., HIS, EMR, Outlook).
An audio visit may be an acceptable alternative if insufficient bandwidth is available to support a video visit.
Solutions should allow different audio and video sources to be used during an event. For example, the clinician could use a standard webcam and a hand-held exam camera in the same event.
This data could include:
- Negotiated media codecs
- Role of each participant (host, guest) in the event.
- Performance data such as packet loss, jitter.
A common issue that would require investigation is degraded video and audio during a video visit.
H.323 ID, E.164 or SIP URI.
Solutions will allow patients and caregivers to perform equipment (i.e., audio and/or video) and connectivity tests (i.e., Wi-Fi) and send reports to clinics prior to virtual visits.
Solutions will enable patients to import a scheduled event into their calendaring systems (e.g., Google calendar, iCal, Outlook, etc.). Solutions will enable patients to forward a scheduled event to caregivers to participate in the event.
Enables health care organizations and clinicians to launch a secure video visit.
Supported Interoperability Protocols:
H.323, SIP, WebRTC
Audio Protocols:
G.711(a/µ), G.719, G.722, G.722.1, G.722.1 Annex C, Siren7™, Siren14™, G.729, G.729A, G.729B, Opus, MPEG-4 AAC-LD, Speex, SILK, AAC-LC
Video Codecs:
H.261, H.263, H.263++, H.264 (Constrained Baseline Profile, Baseline Profile and High Profile), H.264 SVC (UCIF Profiles 0, 1)
VP8, VP9
Content Sharing:
H.239 (for H.323)
BFCP (for SIP)
VP8, VP9 (for WebRTC high framerate)
Firewall Traversal:
H323 – H.460.17, H.460.18, H.460.19
SIP/WebRTC: STUN, TURN, ICEArea of Practice.
IP Address.
IP Address.
IP Address.
Participant's name, date of birth, gender, and unique identifier i.e., Health card number
Date the Event was created. Date the event record was last modified. Author of the event creation or last modification. -
/content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/2-1-10, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/2-1-12, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/2-1-14, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/2-1-15, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/2-1-16, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/2-1-18, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-11, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-12, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-13, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-14, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-15, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-16, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-17, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-2-18, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-3-1, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/3-3-2, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-1, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-2, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-3, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-4, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-5, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-6, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-2-7, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-3-1, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-3-2, /content/experience-fragments/ontariohealth/language-masters/en/recommended-requirements/5-3-3
Last Updated: June 23, 2025