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At CCO, we are committed to doing all we can to respect the core principles of accessibility legislation: dignity, independence, integration and equal opportunity. We will incorporate these principles into our policies, procedures, training and best practices.  Our aim is that all Ontarians can access our services and information when and how they need them, regardless of their abilities or disabilities. 

Ensuring our operations are accessible and barrier-free is a shared effort. As an organization, we are dedicated to working with the people of Ontario to make accessibility for everyone a reality. 

Accessibility Documents

For information about our accessibility policy and plan, please download the following documents:

Multi-Year AODA Accessibility Plan

Accessibility for Ontarians with Disabilities Act Policy

If you need these documents in an alternative format, just let us know. You also can ask us to send you any document posted on our public websites in an alternative format.

Send Feedback or Make a Request 

We welcome and appreciate comments about our programs and services, including feedback on how we can improve the way we serve people with disabilities. You can send your feedback in several ways:

  • Fill out our online contact form.
  • Call us at 1-855-460-2647.
  • Send us an email.
  • Visit us in person or send mail to:
    620 University Avenue
    15th Floor
    Toronto, ON  M5G 2L7

If you request a reply, we will reply as soon as we reasonably can, in a format that is accessible to you. However, some inquiries may take more time than others. We always will respond fully as soon as we can.

If you need teletypewriter (TTY) services, please see the instructions for using our teletypewriter services through the Bell Relay Service.