Adrienne Barrett, Vascular Access/Hemodialysis RN - Health Sciences North
Adrienne is a pioneer and leader in patient-centred care. Thanks to her commitment and innovative approach, her patients receive the highest level of care and avoid unnecessary delays.
Her compassionate, person-centred approach goes well beyond the nursing station. She was influential in creating a team of physicians, including nephrologists, interventional radiologists and vascular surgeons, responsible for improving the patient experience. Adrienne and the team have successfully reduced surgical wait-times and have shown how healthcare professionals can work together to support the best outcomes for patients.
She firmly believes that nurses and patients have the capability to do great things when they receive the proper support and encouragement. She trains staff to cannulate difficult accesses and teaches interested patients how to do cannulation themselves. As a leader and a mentor, she has a wonderful ability to instill confidence.
Adrienne is more than a nurse. She is a remarkable human being who treats all people with dignity and respect. She truly has the human touch.
Melodie Jansen, Living Donor Coordinator, St. Joseph’s Healthcare Hamilton
Melodie is a living donor coordinator and lead for St. Joseph’s Kidney Paired Donation Program. She is more than an advocate for her patients, she is a familiar and comforting presence when they arrive for their transplants.
In her role she has been integral to improving processes at St. Joseph’s. Her dedication and hard work resulted in the successful implementation of a shipping policy for kidneys. She has proven herself a leader in living donation, presenting to multidisciplinary teams and educating her colleagues both formally and informally.
Melodie also creates long-lasting bonds with her kidney paired donation patients, ensuring they have best experience possible during a very difficult and overwhelming time. She gets to know her patients prior to their arrival at St. Joseph’s, communicating by phone and email, and goes above and beyond by assisting them with finding accommodation and financial support. Sometimes she spends late evenings and weekends at the hospital to ensure the transplant process goes as well as possible. Her commitment embodies what it means to be patient-centred.
Patricia (Patty) Quinan, Vascular Access Coordinator, Humber River Hospital
Patty is a thoughtful, compassionate and genuinely caring person. In her role as Vascular Access Coordinator, she works closely with patients and families to support them throughout their care.
She consistently goes above and beyond the call of duty and takes personal responsibility for contacting each patient and family member when arranging procedures, providing a thorough explanation of the procedure and coordinating logistics.
In educating patients, she goes beyond simply providing information, taking the time to understand their values and preferences so she can help them choose between various alternatives. She forms deep connections with her patients and they trust her.
She is physically present and available from the time the patient arrives on site until they are safely on their way home, always offering a smile or a joke and a hand to hold. She constantly finds ways to inject humour into otherwise stressful situations, helping patients to see the positives and overcome adversity.
Patty has a human touch and close relationships. She has helped countless patients through difficult decisions and challenging times.
Bonnie Field, London Health Sciences Centre Renal Patient & Family Advisory Council Chair
Bonnie is one of the founding members of the Renal Program’s Patient and Family Advisory Committee at London Health Sciences Centre. Since its creation in 2014, she has participated in various work streams and projects, offering care delivery insights and participating in policy development.
She advocates for patient engagement at all levels, from local to provincial. The core concepts and values that she champions are dignity, respect, information sharing, participation and collaboration.
Using her wonderful storytelling skills, she emphasizes the importance of engaging patients and families in their own healthcare decision-making. She authored her own patient journey and supports and inspires other Patient and Family Advisory Committee members to do the same. Bonnie shares her story at the committee orientation, central nursing orientation for all new hires and staff meetings.
Bonnie continues to be actively involved in patient engagement and quality improvement initiatives despite having two unsuccessful kidney transplants and dealing with the resulting physical and mental ramifications. She is involved in the Ontario Renal Network’s Access to Kidney Transplantation and Living Donation project and brings passion and dedication to this work, ensuring patients and families’ voices are heard.
Susan Q. McKenzie, CanSOLVE-CKD, Transplant Ambassador Program
Susan is a chronic kidney disease warrior who has familial glomerulonephritis. She’s been on dialysis and has had a living donor transplant. Many of her relatives have had kidney disease and this motivates her to advocate for improvements that will ensure access to the right care at the right time. She is committed to helping her family and others with kidney disease obtain the best possible care and outcomes.
As the co-creator and provincial co-lead of the Transplant Ambassador Program, she works with her colleagues to raise awareness of living transplant and provide meaningful conversations about transplantation to patients and family members. Her vision is that every patient and family member has an opportunity to talk to a Transplant Ambassador. Her creativity and passion shine through in various program initiatives, including the bright green vests program ambassadors wear that proclaim the message: "Ask me about kidney transplant."
Susan’s unfailing effort, vision and dedication helps patients and kidney donors share lived stories of transplant in clinic waiting rooms across Ontario.