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CCO is committed to respecting personal privacy, safeguarding confidential information and ensuring the security of personal health information within our custody or control. We meet these commitments through our Privacy Program.

Privacy Responsibilities

CCO has obligations acting as:

  • a prescribed entity
  • a prescribed registry
  • a Health Information Network Provider
  • an institution under the Freedom of Information and Protection of Privacy Act
  • the operator of Ontario’s Wait Time Information System

As a prescribed entity, CCO collects personal health information for health system management and planning from organizations that are involved in the care and treatment of patients. We use this information to plan, fund and report on the performance of the cancer care system.

With respect to CCO’s Cancer Screening Program, CCO operates as a prescribed registry, allowing us to play a more direct role in the provision of healthcare.

We also provide information technology solutions, such as applications or network services, to hospitals involved in cancer and renal system programs and projects operated by CCO. Complete descriptions of these responsibilities can be found in the Statement of Information Practices or in the privacy documents below.

Privacy and Security Governance Structure

The Privacy Program is under the direction of the Chief Privacy Officer, who reports directly to CCO’s President and CEO. The Chief Privacy Officer is supported by a Privacy Office and a network of individuals and committees with specific privacy and security related responsibilities.

Contact the Legal & Privacy Office

Contact us if you need information or have privacy concerns about CCO’s data holdings, information practices or privacy program:

Online: Contact Us form
Phone: 416-217-1816
Mail: Chief Privacy Officer
525 University Avenue, 5th Floor
Toronto, ON M5G 2L3

To make an individual access or correction request, please go to Freedom of Information Requests.

Contact the Information and Privacy Commissioner of Ontario

You have the right to submit any concern or complaint about CCO’s information practices by contacting:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
Phone: 416-326-3333 or 1-800-387-0073
TDD/TTY: 416-325-7539               
Fax: 416-325-9195