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Person-Centred Care Annual Report

The Person-Centred Care Annual Report helps us build a culture of person-centred care in Ontario. To reach our goal, we partner with patients, caregivers and healthcare providers across the province to build a healthcare system that is designed alongside patients.

The 2014/2015 report focuses on:

  • Advancing a person-centred care culture
  • Initiatives to support the effective measurement of patient experience
  • Engaging with patient and family advisors
  • Achievements across the regions


This report will give you an overview of the many approaches CCO and the Regional Programs are taking to continually improve the performance of our services and to build a person-centred system that measures and acts on what matters to patients and their families.

Dr. Robin McLeod, VP of Clinical Programs and Quality Initiatives